Shipping policy

Shipping Policy

Showroom Designs currently ships only Australia-wide and are committed to getting your order to you as quickly and safely as possible.

Shipping Locations

We currently offer shipping within Australia only. Unfortunately, we do not ship internationally at this time. International shipping will be available in the near future. 

Processing Times

Orders are processed within 1–3 business days after payment confirmation. During peak sale periods, holidays, or product launches, processing times may be slightly longer.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We may offer:

  • Standard Shipping
  • Express Shipping
  • Free Shipping promotions on selected orders

Any applicable shipping promotions will be clearly stated on our website.

Estimated Delivery Times

Estimated delivery times after dispatch:

  • Metro Areas: 2–6 business days
  • Regional Areas: 4–10 business days
  • Remote Areas: 7–14 business days

Please note these timeframes are estimates only and may vary depending on the courier service and seasonal demand.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Authority to Leave

By default, some courier services may leave parcels in a safe place if no one is available to receive the delivery. If you do not wish for your parcel to be left unattended, please contact us immediately after placing your order.

Showroom Designs is not responsible for lost or stolen parcels once delivery has been confirmed by the courier.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or additional shipping costs resulting from incorrect information provided by customers.

Delays

While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to courier disruptions, weather events, or high shipping volumes. We appreciate your patience and understanding.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at showroomdesignsau@gmail.com with your order number, proof of purchase and photos of the issue so we can assist you promptly.

Contact Us

For any shipping-related enquiries, please contact us at:

Email: showroomdesignsau@gmail.com
Business Hours: Monday – Friday, 9am – 5pm AEST